Shipping & Orders
Please allow up to 7 business days for your order to be processed.
Once your shipping label has been printed, you will receive an email notification with tracking details. Processing times do not include weekends or holidays.
Shipping times vary based on your location and the carrier used. Delivery timelines begin after your order has been processed and shipped.
While we cannot guarantee carrier transit times, most orders arrive within 5–10 business days after shipment, depending on destination and carrier service.
Canada & United States
- Standard Flat Rate — $15
Regular processing priority - Express Flat Rate — $22
Priority processing - Free Shipping on orders $90+
Ships via standard processing
International
- Standard Flat Rate — $25
Regular processing priority - Express Flat Rate — $35
Priority processing - Free Shipping on orders $150+
Ships via standard processing
Shipping rates are flat and not tied to a specific carrier. (Flat-rate shipping allows us to maintain transparent pricing while adapting to changing carrier rates.) We select the most suitable carrier at the time of fulfillment.
Yes,all orders ship with tracking.
Tracking details are emailed to you once your order has been shipped.
Retruns
Due to the nature of body care products, we do not accept returns or exchanges.
If your order arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.
Once reviewed, a replacement will be issued at no additional cost.
Refunds are not guaranteed and are assessed on a case-by-case basis.
Approved refunds, if any, will be issued at Duafe’s discretion.
Product Usage & Care
Please review ingredient lists carefully before purchasing and always perform a 48-hour patch test prior to full use.
If irritation occurs, discontinue use immediately.
Duafe is not responsible for individual allergic reactions.
Store products in a cool, dry place away from direct sunlight and excess moisture.